Ford Pickup and Delivery - FREQUENTLY ASKED QUESTIONS
Will I get a loaner vehicle?
A loaner vehicle may or may not be available. Alternative options may be offered as well. Just ask when you schedule your service.
How long will service take?
Every service is different. At Brondes Ford Toledo, we will discuss timing when you book your appointment.
How will I receive updates about my vehicle service?
Phone, text or email, however you like.
Will my vehicle only get service at the dealership I choose?
Yes.
Is the Ford Pickup & Delivery program available for all repairs?
All warranty and customer-pay repairs are eligible, as long as your vehicle is drivable and not part of a roadside collision. Does not include parts or repair charges.
How do I know which maintenance services I need?
Check the service tab in your FordPass® App or log in with your vehicle details to find your maintenance schedule here.
Are there any distance restrictions for Ford Pickup & Delivery?
Some restrictions may apply. Just call us to find out.
Can Ford Pickup & Delivery be used with roadside assistance?
Not at this time.
How do I resolve billing issues?
Just call us for all billing and payment questions.
Can I use a coupon for service through Ford Pickup & Delivery?
Yes! All rebates and special offers apply.
How do I make changes or cancel my Ford Pickup & Delivery?
Just contact us at (419) 670-6997.
Can I change my Ford Pickup & Delivery location?
Not a problem! Just contact us for more information.
Who can I talk to if I have any issues with my Ford Pickup & Delivery service?
At Brondes Ford Toledo, we’re happy to answer any questions at (419) 670-6997.
Mobile Service - FREQUENTLY ASKED QUESTIONS
What services are available with Ford Mobile Service?
Routine maintenance services ranging from oil and filter change to brake services and batteries to tire rotation and wiper replacement. We also offer service for fluids and filters, lamps and bulbs, diagnostic scanning, software updates and accessories, as well as PSA and recall. Please contact us for details as services may vary.
Are there location requirements to utilize Ford Mobile Service?
Because location conditions can vary by seasonality and dealer mileage requirements, please contact us for details.
Can I use coupons for service through Ford Mobile Service?
You sure can – Ford Service rebates and offers are eligible except where expressly excluded. Check with us for terms and more information.
Are mechanics screened and certified?
Yes, Ford Mobile Service technicians are Ford factory-trained and certified.